Pre-orders are processed on a first-come-first-serve basis. Hence, to avoid problems with credit cards expiring and to ensure that you will receive your pre-order as soon as they arrive, we charge the full amount at the time of the order.
Create My Style are custom orders, made specifically for the customer who ordered it, and no refunds or exchanges can be made once the order has been processed. Hence, the full amount is charged at the time of the order.
Once the order has been processed, we are unable to make any changes to the order.
Sure you may! Email us at firstname.lastname@example.org with your order details, as well as the recipient's details and we'll get you sorted.
You'll receive a confirmation email when your order is first submitted, and another when your order has been shipped. You can also log into your customer account to check on the status of your order.
We accept all major credit cards and Paypal. All our products are listed in USD.
Your card is charged when the order is placed.
We ship internationally. As long as Fedex/DHL delivers to you, we can ship to you.
At checkout, you will be given a choice of shippers (if your delivery address is served by more than one shipper), and you are free to choose your choice of shipper.
If your desired shipper is not on the list, please contact us separately to make alternative arrangements.
Orders are typically processed within 1-2 business days.
Delivery typically takes between 1-14 business days, depending on the location and the carrier. There may also be customs delays which are out of our control.
RETURNS & EXCHANGES
We accept products for a full exchange within 14 calendar days of purchase. Products must be in their original packaging, in unworn, unaltered and brand new condition, and accompanied by their receipt as proof of purchase. Please view our Returns & Exchange Policy for more information.
All ready-to-wear products are covered under our exchange policy. Create Your Style and products which have been customized in any way are not eligible for exchanges or refunds. Please read our Returns & Exchange Policy for more information.
If the price of the exchange item is higher, we will send you an invoice for the difference. If the price of the item is lower, no refunds/partial refunds will be made. For more information, please read our Returns & Exchange Policy.